VipRix Software Solutions is committed to customer satisfaction. This Refund Policy explains when and how you may request a refund for our services. By making a purchase, you agree to the terms below.

1. 14-Day Money-Back Guarantee (Subscription Plans)

For all monthly subscription plans (Starter, Pro, Enterprise):

• You are entitled to a full refund within 14 days of your initial subscription purchase.
• To qualify, no major deliverables should have been completed and handed over.
• The refund covers your first billing cycle only — renewals are not eligible under this guarantee.
• Refunds are processed back to the original payment method within 5–10 business days.

2. One-Time / Custom Project Refunds

For fixed-price custom projects:

• Before work begins: 100% refund minus any non-recoverable third-party fees (e.g., domain registration).
• After project kick-off but before first deliverable: up to 50% refund, calculated based on hours already invested.
• After first deliverable approved: no refund — but unused milestones may be credited toward future work.
• After final delivery: not eligible for refund. Bug fixes are covered under the warranty period stated in your project agreement.

3. Subscription Cancellation

• You may cancel your subscription at any time from your customer dashboard.
• Cancellation stops future renewals — the current billing period continues until its end date.
• No prorated refund is issued for partially used months unless required by local consumer protection law.

4. Non-Refundable Items

The following are not eligible for refund:

• Services that have been fully delivered and accepted.
• Custom designs, code, or assets handed over to the client.
• Subscription renewals after the first 14-day window.
• Third-party fees passed through (domains, hosting, premium plugins, paid APIs).
• Services purchased through promotional or discounted offers (unless otherwise stated).

5. How to Request a Refund

To request a refund:

• Send an email to [email protected] with the subject line "Refund Request — [Order ID / Email]".
• Include the reason for the request and any supporting details (screenshots, invoice number).
• Our team will review and respond within 3 business days.
• Approved refunds are processed via Paddle, our payment Merchant of Record, back to your original payment method.

6. Disputes & Chargebacks

We strongly encourage clients to contact us directly before filing a chargeback with their bank or card issuer. Most concerns can be resolved within 24 hours. Filing a chargeback before contacting us may result in account suspension and additional dispute fees.

7. Exceptions Required by Law

If your country of residence grants you statutory consumer rights (such as a 14-day cooling-off period under EU consumer protection law), those rights apply in addition to this policy and override any conflicting clause.

8. Changes to This Policy

VipRix may update this Refund Policy periodically. Material changes will be announced on this page. Refund requests are evaluated according to the policy in force at the time of your purchase.

9. Contact

For refund questions or to start a refund request:

• Email: [email protected]
• Phone: +1 510 901 2161
• Social Platforms: VipRix_Tech