VipRix Software Solutions is committed to customer satisfaction. This Refund Policy explains when and how you may request a refund for our services. By making a purchase, you agree to the terms below.
1. Booking Deposit
Every package starts with a booking deposit of 20% of its starting price, paid by InstaPay. The deposit counts toward your total project price.
- Before we approve your project and start work: full refund of the deposit.
- After your project is approved and work has started: the deposit is treated as a project payment under section 2.
2. Package & Project Payments
For packages and fixed-price custom projects:
- Before work begins: 100% refund minus any non-recoverable third-party fees (e.g., domain registration).
- After project kick-off but before first deliverable: up to 50% refund, calculated based on hours already invested.
- After first deliverable approved: no refund — but unused milestones may be credited toward future work.
- After final delivery: not eligible for refund. Bug fixes are covered under the warranty period stated in your project agreement.
3. Monthly Maintenance Plan
- Every package includes 30 days of free maintenance after launch. The Monthly Maintenance Plan is a paid plan that starts only after that period ends.
- The plan is billed monthly by InstaPay, at the fee agreed in your quote.
- You may cancel at any time by email or WhatsApp. Cancellation stops the next month's charge — the month already paid continues until its end date.
- No prorated refund is issued for partially used months unless required by local consumer protection law.
4. Non-Refundable Items
The following are not eligible for refund:
- Services that have been fully delivered and accepted.
- Custom designs, code, or assets handed over to the client.
- Monthly Maintenance Plan months that have already started.
- Third-party fees passed through (domains, hosting, premium plugins, paid APIs).
- Services purchased through promotional or discounted offers (unless otherwise stated).
5. How to Request a Refund
To request a refund:
- Send an email to Support@viprix-tech.com with the subject line "Refund Request — [Project code / Email]".
- Include the reason for the request and any supporting details (screenshots, invoice number).
- Our team will review and respond within 3 business days.
- Approved refunds are sent by InstaPay or bank transfer to the account the payment came from, within 5–10 business days.
6. Disputes
We strongly encourage clients to contact us directly before filing a dispute with their bank or payment provider. Most concerns can be resolved within 24 hours. Filing a dispute before contacting us may result in account suspension.
7. Exceptions Required by Law
If your country of residence grants you statutory consumer rights (such as a 14-day cooling-off period under EU consumer protection law), those rights apply in addition to this policy and override any conflicting clause.
8. Changes to This Policy
VipRix may update this Refund Policy periodically. Material changes will be announced on this page. Refund requests are evaluated according to the policy in force at the time of your purchase.
9. Contact
For refund questions or to start a refund request:
VipRix TechSoftware Solutions Home